Marvin Bentley’s Take Home Exercise for the Support Engineer Position at Netlify

Thanks for stopping in! The purpose of this site is to answer the following questions:

Rank your 5 favorite, and least favorite, activities from this list: https://gist.github.com/fool/b0f254ff8c72a5765b6a9138249789d6

What is your favorite thing about providing technical support?

What did you think of our service during the time you used it? Be honest! ‘it sucked’ isn’t a wrong answer unless you don’t elaborate and provide some constructive criticism ;)

Tell about how you made your site and why you chose the tools you did. Briefly explain a challenge you experienced in setting up this site and how you solved it.

Could you give us a suggestion to improve this test or the job posting?

Provide a link to documentation for a technical/developer-focused product, that you think are well done, and briefly explain why you think they are well done.

Why do you think SSL/HTTPS is important?

Explain, in a couple of paragraphs, what you think 2 major challenges around DNS configuration are for less-technical internet end-users

A customer writes in saying their ‘site won’t build’. Compose your best short (2-paragraph) customer-facing answer without any additional data, that could be useful in the generic case but would also lead to a customer providing a more actionable response.

(optional/bonus) Can you set up a redirect from ‘/netlify/anything’ to https://www.google.com/search?q=anything ?

Each of the above questions is answered in a dedicated blog post on this site.

Recent blog posts


  1. Do you wanna build a redirect
  2. So your site won't build?
  3. Two Major DNS Complications
  4. Why is encryption critical
  5. Best. Documentation. Ever.
  6. How I would improve either the test or the job posting
  7. How I made this site - You won't believe the challenge I faced!
  8. My thoughts on the netlify service
  9. What's my favorite thing about tech support?
  10. My 5 Most & Least Favorite Activities